Shop Policies + FAQ

 


How long will my order take to arrive?
Our standard production time for signs is three to four weeks from order date. (This does not include weekends or holidays) Custom sign production time is on an individual basis. You will find production time listed within each listing for other items. (This is generally 5 business days.) Please see our updates page for updated production time during holidays. Please check your receipt for your estimated shipping date BEFORE contacting us to inquire about this. We ship twice per week, your order will ship within the estimated ship date, give or take a few days, unless other arrangements have been made.

Can I rush my order?
We do offer rush order processing time for an additional fee. We handle rush orders on an individual basis. Please email us to make arrangements and check availability.

Will I be notified when my order ships?
We will notify you when your order ships via email and will provide tracking number.

What shipping provider do you use?
We ship primarily USPS Priority mail. We do use UPS on occasion.

Can you change my shipping address?
We are unable to change shipping addresses. Please be sure to have the correct shipping address when ordering.

What is the best way to reach you?
We love talking with you! The best way to reach us is through our email located within our website. Please be mindful of our time and provide the information needed in as few emails as possible so that there is no confusion while making your piece. This allows us to work on your order efficiently. Please allow up to two business days for a response.

My order arrived damaged?
We package our items very carefully so that they are protected while in the shipping process. Please note that we are not responsible for lost or damaged items due to shipping. Any lost items will need to be claimed and followed up by the recipient, we are not responsible for lost items transferred by USPS.

Coffee Mugs:
We work very hard to ensure that your mug arrives to you in one piece. In the event that it arrives broken, we will send a new mug to you, free of charge. You will be responsible to pay shipping cost for the replacement mug.


What is your Return Policy?
Due to the nature of our shop, we do not accept returns unless mistakes are made on our part, or work has not begun on your piece. Please read ALL descriptions, including color, dimensions, weight, etc, BEFORE you purchase. We will not be responsible for refunding items that are purchased without fully reading the description. (Size, coloring, wood, lettering, etc.)

Can I purchase a Custom Order?
We love custom orders! Our custom order base price BEGINS at $75.00. A non-refundable deposit of $50.00 is required before any work or collaboration is begun on your piece. Learn more about Custom Orders here.

Do you Wholesale?
Yes! If you are interested in having us in your store or boutique, please email us at info@sixelevenco.com. View our Wholesale Linesheet here.